Our letterboxes are made in North Plympton, South Australia.

All our letterboxes are made from durable aluminium that is treated and powder coated, with the exception of the Vandal Resist, which is made of galvanised steel. We also have stainless steel faceplate options.

We endeavour to keep certain colours of our most popular letterboxes such as the Superior, in stock and ready to go. However, this does not always mean they are instantly ready to pick up or ship once you order online.

We always ask that you wait until we send you a 'Ready for Pickup' notification before coming to collect. For shipping, we will send a notification to let you know your order has left us.

As the majority of our letterboxes are made to order to your specifications, this does mean that we are very rarely able to pick the product off the shelf and ship straight away. Here is a breakdown of what to usually expect when ordering a letterbox from us. 

Superiors & Telescopics - 1-2 weeks

Custom Faceplates - 4-6 weeks

Freestanding Letterboxes 2-4 weeks

Multibanks - 4-6 weeks

However, we are unable to guarantee any of these lead times year round, they are to be used as a rough guide only. As a busy, local manufacturer, conditions are constantly changing and delays do happen so please bear with us if things are taking longer than expected. We will always endeavor to get orders out as soon as possible, but do also need to take the time to make sure your order gets made properly and with care. 

Yes! Come around to 60 Kinkaid Avenue, North Plympton to see our display. While you're there check out Heatlie Barbecues as well.

If you choose to have a key lock fitted, this will come with 2 keys to match. If you choose a latch lock this will not come with any keys. Replacement keys are available for our letterboxes only.

Not at all. If you have an alternative just select the "No Numbers" option under the Number Style option.

Heatlie Letterboxes can offer installation services for our letterboxes only and only in the Adelaide Metropolitan area. Prices vary depending on where you are located and the type of installation required. Please call us for more information.

To acquire a quote for installation, please email us with a picture of where you want the letterbox installed, and the full address.

Brush fences can be tricky with letterboxes, as we always prefer that they are installed in a solid, structurally sound fence or wall. As brush fences have no solid frame or surface to adhere a letterbox to it can open up some risks. We would suggest only installing a Superior in a brush fence, and for it to be installed by a brush fencing specialist. They will usually know what they are doing and have methods for secure installation.

Under no circumstances should a custom faceplate be installed in a brush fence. They carry too much weight for a brush fence and this runs the risk of the faceplate and box detaching from each other. 

Please consult our Warranty Information page for more on this.

We take every step possible to manufacture our letterboxes to be as waterproof as possible, however we cannot ever guarantee total 100% water tightness. Due to the design of the boxes and the need for them to be usable, there will always be small openings that water may leak through. The mail slot, the hinge and rear door require openings and unfortunately water can be very sneaky at times.

If you are having troubles with your mail getting wet, try placing a wire rack on the base of the letterbox to elevate mail off the bottom where water might pool, or put a towel in the box to soak up excess water.

Yes we do. Shipping rates that are calculated on our checkout page. These costs may vary depending on your location and the size of your order. We may need to contact you for further delivery costs. See our Terms and Conditions for information on this. 

Depending on the circumstances, we can offer repairs for damage resulting from theft and vandalism. We commonly replace doors that have been pried open with screwdrivers. We only offer this for our own letterboxes in the Adelaide Metropolitan area. To acquire a quote for us to repair your letterbox, please contact us via email with a picture of the damage and the address you are lcoated at.

Unfortunately, no. As we are a metal fabricating company, we do not have the capacity or facilities to manufacture anything but metal.